A woman, who is visually impaired, just got a new guide dog. The dog allegedly became distressed while at a bank. However, the staff at the bank did nothing to help the doggo or the woman.
– A woman was at a bank with her guide dog.
– The guide dog became stressed because of the crowd.
– The woman asked the bank staff if they could…
Now, the woman, identified as 61-year-old Dawn Penney says she is too anxious to be out in town after the incident. The incident took place on May 11 at the Bexhill branch of Barclays. They were at a line outside the bank when the doggo started to become distressed. The dog might have been stressed due to the crowd as the dog was trained at the height of the pandemic and was not used to so many people.
The dog was jumping up and down and was panting. The dog owner then asked if they could go inside as she needed to have the dog settled. One customer refused, while another offered them to go ahead. The dog owner already started to experience palpitations and shortness of breath as she tried to calm her doggo down. She then asked the staff if she and her dog can go somewhere quiet so the dog can calm down. The staff allegedly said, “Queue up like everyone else.”
A spokesperson for Barclays said that this was a disappointing incident. They added, “We always look to provide accessible services for all our customers and we welcome feedback on what more we can do.” It is unclear what the next step is.
Read the shocking scoop by Laura Cooke at – https://www.bexhillobserver.net/